"I am writing today to express my sincere appreciation to your Service staff. On short notice, they were able to look at my 2006 Cadillac CTS and offer me a speedy diagnosis, as well as a solution. In fact, when they found nothing wrong with the tire, they did not even charge me for looking at the car. I was pleasantly surprised by this policy, as I am unsure that another dealership would have treated me so fairly." Kim R., Frankfort, KY

“I was thoroughly impressed with the level of personal attention that I received before, during and after the sale.”—Mary C., Lexington, KY

“It was as though the whole place was there to take care of my needs. My automobile purchase was quick and painless— I’d even describe it as fun! A first for me, and most people I know.”—Frank G., Louisville, KY

“The selection...was incredible. I didn’t have to “settle”—they had the exact car I was dreaming about, and their sales staff truly exceeded my expectations.” Joanne R., Richmond, KY

"I've always been pleased with the service at Quantrell Volvo but my visit this week was exceptional. I took in my S60 for service as the check engine light was on; I learned the catalytic converter needed to be replaced. The estimate I received was around $1800 and I made a plan to bring back the car when the part arrived. I dropped off the car and received a loaner (which I'd never done before and very much appreciated) and then around an hour later received a "good news/bad news" call. That never sounds good but it turned out to be "good news/good news" for me. The "bad news" was that because after getting under the hood, they saw that it wasn't the entire catalytic converter that needed to be replaced, they didn't actually have the part and they'd have to keep the car overnight. The good news was that it would cost $1000 LESS. In my opinion, not many (maybe not ANY) dealerships would be honest about such a thing and might just "fix" it anyway. I kept the loaner an extra day and picked up my car with an extra $1000 in my checking account. I very much appreciate honesty and I feel that I can trust the service department to advise me as to what the car really needs. Thank you Quantrell Volvo."

"It has been by far the best dealership experience I have ever had, bar none !!! I have been a customer since 2004 and they always respond with respect and courtesy aand allows me to look forward rather than with dread to take my vehicle in for service."

"Bought two cars, take all service work here Quantrell sold me a new Saturn in 2000 and a used Saab in 2005. I've had nothing but exceptional service. The Saab now has 234000 miles on it, and Quantrell has performed all maintenance and repairs on this vehicle. Also had some body work done here--same great experience. These guys consider themselves professionals, and it shows."

This dealership is the most professional and customer orientated that I have ever purchased an auto from. I don't see anything that could be improved upon.

…This was the best experience my husband and I have ever had purchasing a vehicle.

Just a short note to let you know how appreciative I am for the service I receieved on Wednesday to repair the brakes on my auto. I arrived without an appointment at 2:00 with a serious brake problem. A young lady welcomed me in and asked me if she could help. I asked for Matt since he always takes care of me with my auto. The lady was extremely nice and should be commended for being so nice to me as a customer. Matt saw to it that my brakes were repaired and he also gave my auto a wash job that made it look new again. I would like to give Matt and the young lady a PERFECT 10 for taking care of me on such short notice without an appointment. This outstanding service will keep me as a customer for life. Good employees make for an outstanding place to come for help.